Service Management

Automated and Structured Management

A true partner committed to the success of our customers, we adopted a humane approach to an overall improvement in company assets.

Aimed at creating a competitive advantage, automated management of structured asset becomes a strategic tool when operated at full capacity. To do this, we have developed expertise in the implementation and use of the following:

• IT Client Manager
• Asset & Portfolio Management
• Patch Management
• Asset Intelligence
• Service Desk Manager
• Business Objects XI
• Asset Configuration Manager
• CMDB
• Service Catalog
• IT Operations Analyzer
• IT Operations Director

Our interventions result in obtaining benefits to our customers who can now:

• Monitor and manage changes;
• Reduce costs;
• Increase the use of resources;
• Handle requests and determine the costs;
• Deliver the business services required by associating budget estimates;
• Minimize inventories and thus, the costs resulting from a surplus;
• Forecasts for the acquisition of equipment;
• Enhance the quality of customer service.

Thanks to its know-how and ability to transfer knowledge, our team ensures that the management system helps raise the level of productivity and competence of users. She educates them about the importance of their involvement and ensures that the integration of new procedures be performed smoothly.